Klarna Information



We've partnered with Klarna to give you a better shopping experience.

Please note: Klarna payment options are only available on selected items and are subject to eligibility checks by Klarna (see below on this page for more information). If you add multiple items to your basket, all items must be available for Klarna in order to pay with Klarna. The Pay in 3 payment option has a maximum basket threshold of £1,500.  

Item(s) must be delivered to the billing address of the Klarna customer. We reserve the right to cancel any order which doesn't meet this criteria.

What payment options are available?

Pay in 30 days
Make your purchase today and start enjoying what you’ve ordered right away. Pay up to 30 days after shipping and enjoy payment empowerment and peace of mind. No interest. No fees.

Pay in 3 instalments
Split your purchase into three equal payments so you can spread the cost of your purchase over time. Enter the credit or debit card details of your choice and make automatic payments every 30 days. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. No interest or fees. Please note the Pay in 3 payment option has a maximum basket threshold of £1,500.

Frequently Asked Questions

Don’t see your question here? Visit Klarna's FAQ page to find out more about using Klarna. You can reach Klarna at https://www.klarna.com/uk/customer-service/ or by downloading the Klarna app.

What happens if I make a return?
If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailer's return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as the retailer has registered your return, we will send an adjusted invoice.

There's something wrong with my order. Do I still need to pay for it?
You do not need to pay for goods that are received damage, broken or faulty. Follow the retailers dispute instructions and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute with the retailer. As soon as the retailer has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have not received my order. What happens to my statement?
You do not need to pay the statement until you have received your order. Contact the retailer for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.

My statement is incorrect. What should I do?
If your statement does not match your order details, please contact the retailer directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.

Am I eligible for Klarna?

Pay in 30 days
You must be 18 years or old and eligible to use the Buy Now Pay Later product. To check your eligibility, Klarna will perform a soft search with a credit reference agency. This will not affect your credit rating. Not settling your payment on time could affect your ability to use Klarna in the future.

Pay in 3
You must be 18 years or older to apply. To check your eligibility, Klarna will perform soft searches with credit reference agencies. This will not affect your credit rating. Not settling your payment on time could affect your ability to use Klarna in the future.

About Klarna

Founded in Stockholm, Sweden, Klarna is one of Europe's fastest-growing companies and a leading alternative payment provider. Klarna’s vision is to make shopping smoooth, adding value for consumers and retailers with unique payment options and superior customer experience.

Klarna has 3,000 employees across 17 countries, and is the pioneer in pay later options, trusted by 85 million shoppers and partnered with 205,000 merchants.

https://www.klarna.com/uk/about-us/

Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions

The benefits of buying with us

FREE STANDARD UK DELIVERY

Available on all online orders.

0% Interest Free Finance

Subject to age & status. T&Cs and minimum spend apply. Click here for information.

FREE CLICK & COLLECT

Available on all online orders and FREE CLICK & COLLECT from over 150 branches nationwide. Find nearest store.

14 DAYS RETURNS POLICY

For products bought online you can change your mind within 14 days and receive a full refund. Exclusions apply - click here for T&Cs.